Frequently Asked Questions

Health Sync Rx is a telehealth platform that connects you with licensed healthcare providers for evaluation, treatment and prescriptions when appropriate. Everything happens online, from your intake to your treatment plan, with no waiting room and no referral needed.

1. Create your account.
2. Choose the service you need and schedule your appointment.
3. Complete a secure medical intake.
4. Speak with a licensed healthcare provider.
5. Receive your treatment plan, and a prescription if the provider determines one is appropriate.

Most patients finish the intake in a few minutes.

Yes. Every consultation is conducted by a licensed provider practicing under the regulations of the state you are located in. Your visit is documented in a medical record, exactly as it would be in a clinic.

No. Health Sync Rx is open to new patients. You will complete a full medical intake on your first visit so the provider has the history needed to treat you safely.

If it is medically appropriate, your provider may issue one. The purpose of the visit is a genuine clinical evaluation, so the provider decides what treatment fits your history and symptoms, which sometimes means a different medication than you expected, or none at all.

No, and no legitimate telehealth service can. Treatment decisions rest on the provider's clinical judgment. If a prescription is not appropriate for you, the provider will explain why and discuss the alternatives.

You choose. Your prescription can go to your local retail pharmacy for pickup, or to a partner pharmacy for delivery to your door where that option is available for your treatment.

No. We do not prescribe controlled medications, which includes ADHD stimulants, benzodiazepines, opioid pain medication, testosterone and sleep medications such as zolpidem. Those require care that is better handled in person or by an established prescriber.

We provide care across ten service categories, including weight loss and metabolic health, hair loss, sexual health for men and women, hormone therapy, dermatology and aesthetics, wellness and longevity, everyday primary and urgent care concerns, and work or school notes. You can see the full list with pricing on our Services page.

Each service has a single flat price, shown before you begin. That price covers your consultation with a licensed provider and, where the treatment is fulfilled through a partner pharmacy, the medication itself. There are no membership fees and no surprise charges after the fact.

No. Health Sync Rx is cash pay by design. Insurance adds prior authorizations, claim denials and weeks of waiting, and it hides what you are actually paying until the bill arrives. Paying directly means you know the price up front and get treated faster.

The fee pays for the provider's time and clinical evaluation, not for a specific medication, so it is not refunded once your appointment has taken place. That evaluation has value even when the answer is no, because it tells you what is actually going on and what to do next.

We accept major credit and debit cards. Payment is collected securely at the time you book your appointment.

The intake takes a few minutes. Provider review is often the same day. If a prescription is sent to a partner pharmacy for delivery, fulfillment generally takes about 48 hours plus shipping time. Prescriptions sent to a local pharmacy are usually ready the same day.

For many treatments, yes. Eligible medications are shipped from partner pharmacies directly to your address in discreet packaging. Anything else is sent electronically to the pharmacy you select for pickup.

Availability depends on where our providers hold licenses, and we are adding states continuously. You will be told during intake whether your state is supported before you are charged.

Yes. Your medical information is stored in HIPAA compliant systems with encryption in transit and at rest. We do not sell your health information.

Do not use this platform. If you are experiencing chest pain, difficulty breathing, severe bleeding, signs of a stroke, thoughts of harming yourself, or any other emergency, call 911 or go to your nearest emergency room immediately.

No. Health Sync Rx is built for convenient access to care for specific concerns. It does not replace an ongoing relationship with a primary care provider who manages your overall health, and we encourage you to keep one.

You can book a follow up appointment through your patient account at any time, or bring your visit documentation to your primary provider. Your records stay available in your account.

Yes. A provider reviews your history and current prescription and, if continuing the medication is still appropriate, sends a new prescription to your pharmacy. Have your bottle or a photo of the label ready. Controlled substances are not eligible for refill through this service.

Yes. A provider reviews your symptoms and issues a signed note for your employer or school when it is medically appropriate, usually the same day.

Email [email protected] or call 628-260-5154. Most messages are answered within 24 hours.

Yes. After you select your service you can review the profiles of available providers and book with the one you prefer.